Privacy policy: This privacy policy sets out the way that Flicket Limited (we, us,
or our) complies with the requirements of privacy laws, codes and regulations in
New Zealand (Privacy Laws), and governs how we collect, use and protect any
personal information you provide to us, whether online, via phone, text, email, in
letters or in other correspondence.
This privacy policy explains:
∙ what information we may collect about you and how we store that information;
∙ how we will use and store information we collect about you;
∙ when we may use your details to contact you;
∙ whether we will disclose your details to anyone else;
∙ your choices regarding the personal information you provide to us; and
∙ the use of cookies on the our website and how you can exercise your choices in relation
to those cookies.
Please note that New Zealand's Privacy Laws may differ from your home country's
privacy laws.
The information we collect
We may collect information about you (such as your name, address, telephone
number, e-mail address, etc.) through:
∙ you contacting us directly;
∙ providing goods or services to you (where relevant);
∙ provided by you as a user of our ticketing services; and
∙ you filling out a form on our website, including a 'Contact Us' form.
If you enter your contact details in one of our online forms, we may use this
information to contact you even if you don't 'send' or 'submit' the form. We will
only do this to see if we can help with any problems you might be experiencing
with the form or with our websites.
If you provide us with personal information about another person, you should
obtain their consent to do so, having informed them of this privacy policy where
appropriate.
We automatically collect certain non-personally identifiable information when
you visit our website (such as the type of browser you are using, the type of
operating system you are using, and the domain name of your internet service
provider).
How we use this information
We will use your personal information for a number of purposes including the
following:
∙ in relation to any correspondence you have entered into with us;
∙ to provide any goods or services to you (where relevant);
∙ for internal administration purposes;
∙ for marketing purposes where you have specifically consented to receive marketing
communications from us (see below);
∙ to provide you with information about our activities or online content you have agreed
to receive;
∙ to personalise the way our content is presented to you;
∙ To verify your identity if you need help with getting access with one of our services;
∙ To process any transactions that you might make on our website or associated services;
∙ To help provide any other services that you have requested;
∙ To contact you in case of a cancellation or a change in event details;
∙ to use IP addresses to identify the location of users, to block disruptive use, to establish
the number of visits from different countries; and
∙ For any other purposes for which you have given permission.
We use non-personally identifiable information to analyse usage of our website
(such as aggregated information on the pages visited by our users), which allows
us to improve the design and content of our site. Any data gathered will be
shared, if appropriate, with any third parties who provide services to us or on our
behalf.
Will I be contacted for marketing purposes?
We will only contact you for marketing purposes where you have provided us
with your consent to do so. You can opt out of receiving electronic marketing
messages at any time by contacting us, or by using the unsubscribe facility
contained in the relevant messages.
Sharing and disclosure of personal information
We will only use your information for the purposes for which it was obtained. We
may share your personal information with any of the following: other entities in
our group, our professional advisors, legal tribunals and courts, promoter and/or
the venue of the event you are booking tickets to, and any of our third party
service providers (including web services and cloud storage/hosting providers)
where that disclosure is reasonably required to fulfil any purpose for which your
personal information was collected.
We may also disclose personal information where:
∙ we are required to do so by law;
∙ you have expressly consented to the disclosure or the consent may be reasonably
inferred from the circumstances; or
∙ we are otherwise permitted to do so under Privacy Laws.
For the purposes set out above we may transfer personal information to parties
located in other countries (some of which may not have an equivalent level of
data protection laws as those in New Zealand). Before transferring any personal
information to an overseas recipient, we take steps that are reasonable in the
circumstances to ensure the overseas recipient complies with the principles
contained in New Zealand Privacy Laws or is bound by a substantially similar
privacy scheme unless you consent to the disclosure or it is otherwise required or
permitted by law.
Security of information
We hold personal information in accordance with Privacy Laws.
We are committed to keeping personal information secure. We will use all
reasonable precautions to protect personal information from misuse,
interference and loss, as well as unauthorised access, modification or disclosure.
We cannot guarantee the privacy of personal information that you transmit over
the internet or that may be collectable in transit by others (including contractors
who provide services to us).
How you can access or correct your personal information
You have a right to request access to, and correction of, personal information we
hold about you by contacting us at the details in the 'Contact Us' section below.
Your request will be dealt with in accordance with Privacy Laws.
The accuracy of the information we hold about you is important. Please advise us
if your personal information changes to help in ensuring that the information we
hold is up to date, complete and relevant.
Collection of information by others
Our Website contains links to other sites and you should consult the other sites'
privacy notices. Their information practices may be different than ours and we
have no control over information that is submitted to, or collected by, these third
parties. We cannot accept any responsibility or liability for the privacy practices of
third party websites and your use of those websites is at your own risk.
Secure Online Payments
As a standard policy, we do not store credit card details for the security of our
users.
When making a purchase through our website or associated services, your credit
card details are securely processed using Stripe or Payment Express, which are
both PCI-compliant internet payment gateway providers. Transferred data is
encrypted over an SSL connection to ensure all transactions are transmitted
securely.
We recommend that you also use best-practice precautions when accessing the
internet via public Wi-Fi networks or shared computers to keep your payment
information as secure as possible
Cookies: Cookies are small text files on your device. They are made by your web-
browser when you visit a website. Every time you go back to that website, your
browser will send the cookie file back to our website's server.
We may use cookies on our website to help us remember the information you
enter, by passing a unique identification between your device and the website
that identifies you. This means that as you use the website we can relay any
information you have entered earlier back to you at a later time.
Other cookies and authentication tokens may be used to help us tailor services or
to deliver information to you that may be more relevant or interesting to you.
We may use automated devices and applications to evaluate usage of our
website. We use these tools to help us improve our website's performance and
user experiences.
Where cookies hold any personal information, those cookies will be handled in
accordance with this privacy policy.
If you choose to disable or block cookies, parts of our website may not function as
intended, or at all. Cookies can be disabled or blocked through your browser
settings.
Changes to our Privacy Policy
We reserve the right to revise our privacy policy, or any part of it, from time to
time. Please review the policy periodically for changes.
Contact us: If you have any questions or concerns about this privacy policy please
contact us at support@flicket.co.nz. If you decide that we should no longer hold
any of your personal data, or wish to change the use to which any such data can
be put, please contact us.